Privacy & Security

Privacy Statement

Authorised employees within the company, and only on a need to know basis, have access to information collected from individual customers. Continuous system and data reviews ensure the best possible service to our customers. There are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.


Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all client records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by the Cool Tube will only be in connection with the provision of agreed services and products.

No credit card information is stored by the company or on the website.

The use of anonymous data collection is employed for website analytics and to improve the user experience of this website. Data is collected anonymously and can not be tied to or identify a specific user.

This website is secured with a SSL Certificate.